Maintenance is one of the most important parts of owning a website.
Most people believe that once a website is created the only thing you need to do is stay on top of content, and they often overlook the technical side of maintaining a website.
Websites are made with an accumulation of different technologies, systems, coding, plugins and themes. All of these different parts works seamlessly when built.
But, because most of these things are updated as time goes on, they become slightly mismatched in terms of functionality. This is where website maintenance is important. It’s all about closing the gap between updates to ensure the functionality you require is consistent forever.
“Well I just won’t update my site so it will always work”. This is true in theory, however, outdated technology is a prime target for hackers and it’s important to you and your customers that your site is as safe and secure as possible.
Any number of things can go wrong with your website, from failed updates, website crashes, compatibility issues when adding new functionality.
That’s why we provide regular and reliable backups of your site.
Backups give you peace of mind that your website is always protected should something catastrophic happen, all without you having to worry about the management and storage of them.
You take care of updating your content, we’ll take care of the technical stuff.
We’ll regularly update all the technology, systems, and plugins to ensure your site has the latest specification and security, whilst also amending any coding to fix any bugs and incompatibilities this causes along the way.
This means you’ll always be up to date, always secure, always online and always one click away for your customers.
Put your best foot forward with a professional email allowing you to build your brand credibility from the first impression.
With the Alt Premier website maintenance package, you can create up to 20 email addresses ending in your domain name for free.
Meaning if you’re just starting out or if you’re growing you business you’ll be able to have a professional email for each team member.
So ditch your business gmail and outlook accounts and win your customers trust.
Malware attacks are a nightmare. They not only affect your website, but they also affect your customers and your search engine rankings as your site will be blacklisted.
Our regular security checks will scan your site to identify and resolve any weak security measures as hackers become more sophisticated, and remove any malicious content immediately should your site become infected.
Protect your website, your customers, your data and your business.
Picking the right host can be a daunting task with so much information to sift through. So we’ve taken the hard work out of it.
For the end user, you, this is simple website hosting. That is to say that once you’ve decided to host with us, we take care of everything.
In return you’ll receive lightning fast website hosting based in the UK with unparalleled up time, meaning your customers will be able to visit you whenever.
An SSL security certificate secures connections from a web server to a browser. In other words, it secures all online transactions, data transfers and logins on your website.
SSL protects your sensitive data and the sensitive data you collect from customers, building brand trust.
Finally, not having an SSL certificate may impact your online conversions as certain browsers will mark your site as unsecure.
When hosting with us, an SSL certificate is included with every domain.
Running a small business takes enough of your time without having to add on an additional task of maintaining the technical aspect of your website. This is where we come in.
Ecommerce websites come with a whole extra level of complexity compared to brochure sites. You’ll be wanting to focus on actually selling your products, not the technical details of your platform.
You need a stunning website to present your thoughts and ideas to the masses. But more than that, you need it to stay stunning. You write the content and we’ll make sure everything works correctly all the time.
Hyperfast Web Hosting | ||
---|---|---|
Storage | 100GB | 250GB |
SSL Certificate | ||
DDoS Protection | ||
Site Scan & Malware Protection | Monthly | 24/7 |
Free 2GB Professional Emails | 10 | 20 |
Anti-Spam & Anti-Phishing Email | ||
Vulnerability Resolution | ||
Free New Domain For 1 Year | ||
Cloud Backups | Monthly | Monthly + Prev. 5 Days |
Offsite Backup Storage | ||
Data Recovery | ||
Plugin Updates | ||
Technology Updates | ||
Security Updates | ||
Incompatibility Fixes | ||
Bug Fixes | ||
Monthly Report | Standard | Detailed |
Broken Link Monitor | - | |
Google Analytics Report | - | |
Website Performance Report | - | |
Ecommerce Report | - |
Design and functionality changes are not included in the price of either website maintenance package.
For clarity, when we perform website maintenance our aim is to ensure that what you currently have in terms of design and functionality remains consistent.
That means that we will perform technical updates to the plugins and technology throughout your website in order for it to remain secure and up to date.
Should we perform an update for security reasons and the functionality or design you have is compromised, we will work on regaining this functionality and design in terms or fixing incompatibility issues and bugs.
DDoS stands for distributed denial-of-service. Essentially this kind of attack is centered around the premise of flooding a website with fake visitors which in turn prevents real visitors and customers from getting onto your website.
Our maintenance and hosting package is set up in a way which prevents these kinds of attacks whilst also letting real visitors and customers to visit your website.
Blacklisted is the term used for when a website is removed from search engines as a possible result for a search query. For instance, if a potential customer types your service into google and your site is blacklisted, you site will not show up on any of the search results pages, meaning you’ve lost a potential customer.
Blacklisting happens for a couple of reasons but by far the biggest reason is due to malware. If a site is riddled with malware due to poor or non-existent website maintenance, search engines blacklist the site is an attempt to protect their users from viruses.
Our professional and premier packages come with blacklist detection as well as malware detection and removal in order to prevent a loss of customers due to this reason.
Of course! If you’ve purchased your domain from a domain registrar then you can transfer it with no problems, free of charge, to benefit from our website maintenance and hosting packages.
If you’ve recently purchased your domain, or received a free one, with a hosting package then you will need to check your minimum contract with your current hosting provider.
If the minimum contract terms has elapsed then you can transfer over with no issues. If you are still within your minimum contract and there is a cost to break the contract then you’ll have to make a decision whether you want to stay or leave your current provider.
As part of our premier maintenance package, we monitor your website for any broken links.
Simply put a broken link is a link on your website that no longer works, i.e. goes to a location that doesn’t exist. This can occur when a url is changed on your website or if a link to an external site has changed their url.
Within the monthly report you will receive a list of any broken links on your website so you can go in and fix them. This saves hours of time of scouring your website and clicking on every link to see if it works or ruining your customer experience by sending customers to pages that don’t exist.
We can help with that! Additional email accounts can be provided at a small additional cost of £2 per email per month. And this is regardless of which package you choose.
This means that if you don’t require the premier maintenance package but still need extra emails, we can provide extra emails to the professional package at the above cost.
For example, professional package with 15 professional email addresses will be:
£100 + (10 x £0) + (5 x £2) = £110 per month.
The google analytics reports forms part of the monthly report and is included in our premier package.
The report will display the main website stats for the period and their percentage difference from the previous period, giving you a snapshot view of how your website and business is doing.
As an example, some of the main stats included are as follows: total sessions, page view, returning visitors, average time on site, bounce rate and more.
Ecommerce stats can be difficult to follow, understand, and gleam any actionable insights from.
That’s why we’ve included the ecommerce report in the detailed monthly report of the premier package.
Putting the key stats of your online selling into your hands allowing you to see what’s working well in terms of top sales, earners and categories across your site.
You’ll also get a snapshot of your orders, items purchased, sales, refunds and more for the month all in one tidy place.
Backups are snapshots of your website at a current point in time.
Monthly backups consist of taking a snapshot of your site once a month in order to roll back to a functional version of your site should the need arise. Any data gathered between the time of the backup and the current date will unfortunately be lost but your entire site will be safe.
Daily backups are provided in our premier package for the current day and 5 days prior, meaning if something catestrophic has happened to your site during the day we can roll your site back to the version captured in the morning or any of the 5 previous days. This provides you with a valuable extra layer of protection with minimal or no loss of data.
Monthly backups are stored offsite as they are a major fallback measure. If your current site is unrecoverable for whatever reason, a clean version is kept seperate from your website to remove any potential malware from spreading to your backup.
The website performance report is included the detailed monthly report of the premier package, giving you a view of how well your website is performing in terms of speed using the two most used tools: Google pagespeed insights and Yslow.
The speed of your website is important for your customer experience and is also a ranking factor with regards to search engines, especially on mobile.
This report will provide you with the information you need about how your site is performing overall, where it’s slowing down and what’s causing it.
"It's so much better than my old blog design"
Megan - Ordinary Shaped Girl
"We just got such a good vibe when working with them"
James - Salamander & Co.
"We'd recommend Alt Premier to everyone"
Sarah & Alexa - Ophelia Quinn
Tom - CEO
Peggy - Director
Jane - Brightspark
And many more...